Services


Performance Efficiency Through Flexibility 
 

With over 330 authorized forklift dealers / service facilities throughout the United States, Canada and Mexico, Jungheinrich® ensures you will find the right after sales support for your lift trucks. Jungheinrich and its dealers offer a variety of service programs and original lift truck parts in well-known Jungheinrich quality to guarantee optimum performance for your forklifts.



Forklift Parts

As part of our dedication to serving customers from a single source over the entire lifecycle of a forklift, Jungheinrich utilizes five parts distribution centers located throughout North America. Jungheinrich parts distribution centers can be found in Grand Rapids, Michigan; Houston, Texas; York, Pennsylvania; Indianapolis, Indiana; and Ontario, California. Jungheinrich is dedicated to providing industry-leading customer service through several programs that help ensure your forklift trucks operate at peak performance. 

Parts Fast or Parts Free* - The Parts Fast or Parts Free Guarantee ensures next day delivery by 5:00 PM of Jungheinrich parts, or they are free, including freight, in the United States. For customers in Canada and Mexico, the guarantee ensures shipping of parts within 24 hours from the time the order was placed. For peace of mind, this guarantee is extended to the owner of a forklift doing business with any authorized Jungheinrich dealer. For further details, contact your authorized Jungheinrich dealer or read the full terms and conditions.

*Qualifying parts include any stocked Jungheinrich or Promatch® part in the United States or Germany. Made as ordered and special sourced parts do not apply to the guarantee. Orders must be received in the system by 5:00 PM Eastern Standard Time to ensure delivery the next day. Next Day Air (NDA) service must be available to the shipping location. Orders must comply with shipper NDA size and weight restrictions. If the part(s) cannot be shipped NDA, the guarantee does not apply.

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Remanufactured Lift Truck Components - With the remanufactured lift truck components program, we use the latest manufacturing techniques and industry-leading technology to bring forklift components back up to original equipment specifications. Jungheinrich has same or next-day off-the-shelf forklift parts availability, and many larger components come with an optional 12-month warranty if our authorized dealer performs the routine service.

Promatch® Parts - With more than 33,000 part numbers crossing to over 4.2 million applications, the Promatch parts program is designed to keep your lift truck fleet performing at its best, no matter which lift truck brands you own or operate. The ability to single source your forklift parts and service needs allows you to spend less time on your lift truck fleet and more time on your core business.

Online Lift Truck Parts Store - The online lift truck parts store is designed to provide you with quick access to the parts you need to keep your forklift fleet operating at its best. You can quickly check parts availability and pricing for millions of quality replacement parts, regardless of your lift truck make and model.


Customer Service

Jungheinrich is committed to providing our customers with industry-leading customer service -- before, during and after the purchase. Our experienced lift truck dealers put customer needs first with the most comprehensive warehouse product support programs in the industry today. Our highly skilled forklift service technicians, diverse parts inventory and service options can help keep your forklifts performing at their best.  And by providing direct lift truck sales, rentals, parts and service support to customers in multiple industries, Jungheinrich dealers strive to be the best in the industry when it comes to customer satisfaction.  

For additional information, contact your
local authorized Jungheinrich forklift dealer.


National Accounts

If you're a company with large, multi-purpose lift truck fleets and facilities, our National Accounts team has special tools to help you boost productivity and minimize lift truck costs. Jungheinrich can provide material handling solutions for businesses in virtually all industries. As a National Accounts customer, you will benefit by working with our experienced dealers, and you will have the Jungheinrich® brand name as your assurance for quality and reliable lift trucks.